SEAT is proud of the Customer Care functions that they have available. If there is a problem or the user has a question about a product, service or vehicle, a call can be made. The user will be connected directly with a SEAT Customer Care representative.
Using the infotainment system, the user will be able to make a phone call. Another option is to use the three-button module that is located near the rearview mirror. The call will be immediately redirected to the SEAT Customer Care Center, where experts will be able to give help or answer any product-related questions.
Email communication is available if preferred. Using the My SEAT App, the customer can send emails regarding his issues and will receive fast and reliable answers. Using the email form, a suggestion can be sent as well, as SEAT continues to improve in order to satisfy the customers’ needs.
The use of the three-button module, or the infotainment system, means the customer will have easy access to the customer support team without a phone. There are no additional steps needed or any special equipment needed. You can get in touch with the SEAT Customer Care agents whenever you need their assistance.
If you have doubts about a SEAT Service, or you have questions about SEAT products, you can always give a call to the support centre and receive relevant information.
The three-button module is located near the rearview mirror of your vehicle, right next to the interior lights. There you will have access to three different buttons. Each of them has a different function.
· SOS Button: this button can be used for a Public Emergency Call with a minimum set of data collected
· Breakdown Button: In case of a breakdown, you can use this button to get in touch with the SEAT Breakdown Call Centre. They will receive only relevant data, such as analysis of the vehicle condition and GPS coordinates.
· Customer Care: This will redirect you to the SEAT Customer Care Centre, where you will be able to get answers to your product-related questions. You can also use this button if you have issues using a SEAT service.
If you want to use these services, you need to enable the “Share My Position” setting in the Privacy options. This is due to the fact that the representatives cannot receive details when you call them and won’t be able to offer you quality help and answers.
Warning
Availability of SEAT CONNECT services may vary based on countries, models, their infotainments, production periods and vehicle‘s equipment. You can use the filter to show services availability of the specific SEAT car.
You can also check the general availability of SEAT CONNECT services in this tool, but it is for informative purposes only. Content changes are reserved. Some features may be available through software updates. For more information please always contact your SEAT Service Specialist.
