SEAT Service Scheduling allows customers to choose their Preferred Service Partner and a preferred contact channel through the My SEAT App. Keep in mind that the Service Partner needs to be an authorized workshop. The user can choose between email or phone communication.
The sensors of the vehicle monitor the stats all the time. As soon as the system detects the need for service or maintenance, the information automatically gets sent to the Preferred Service Provider that the customer chose. An appropriate inspection or warning light will appear as well so that drivers get notified as soon as possible.
Once the Preferred Service Provider receives the information for the vehicle’s sensors, they will review the analysis and take appropriate actions. They will get in touch with you through your preferred communication method to schedule an appointment. The process is easy and takes a few minutes.
The vehicle data that the Authorized Workshop receives ensures that they will be able to estimate the duration of the vehicle servicing with higher precision than if they had to do it manually.
The appointments are made with ease, and more importantly, the whole process takes mere moments. The customer will be notified by their Preferred Service Partner. They will schedule the first open spot for the vehicle to be inspected and fixed.
SEAT is dedicated to keeping the drivers and passengers of the vehicles safe. The sensors in SEAT vehicles are precise and can detect even the smallest failure. All of the data collected is immediately directed to the appropriate Service Provider. This means that when it’s time for your vehicle to be repaired, your Authorized Workshop can react proactively and contact you immediately with details about your SEAT.
Receiving the information as early as possible is crucial when it comes to vehicles. Sometimes, a few minutes can be the difference between a small fix or a total vehicle failure. That’s why SEAT made the whole process as quick and easy as possible. When a problem occurs, everything triggers automatically. The customer might not even notice there is an issue.
Only the Primary User has access to the Service Scheduling. Also, only the primary user can choose a Preferred Service Provider and a contact method. Secondary users and guest users don’t have access to this service.
For this service to be available, the vehicle should be either in “Share My Position”, “Use My Position” or “No Position Data” modes. Otherwise, the workshop has no way to receive the vehicle report.
Warning
Availability of SEAT CONNECT services may vary based on countries, models, their infotainments, production periods and vehicle‘s equipment. You can use the filter to show services availability of the specific SEAT car.
You can also check the general availability of SEAT CONNECT services in this tool, but it is for informative purposes only. Content changes are reserved. Some features may be available through software updates. For more information please always contact your SEAT Service Specialist.
